Frequently Asked Questions (FAQs)

1. What is Momentum™?

Momentum™ is a premium fitness brand offering innovative products like walking pads, designed to fit seamlessly into busy lifestyles. Our goal is to make fitness simple, accessible, and effective for everyone.

2. Where can I buy Momentum™ products?
Currently, our products are available for purchase exclusively on our website, with delivery within the USA.

3. How do I receive my Complimentary Personalized Fitness Guide?
When you purchase a walking pad, you’ll receive a link to a questionnaire via email. After completing the questionnaire, our certified trainer will create a personalized fitness guide, which will be emailed to you. This guide is online-only, and may or may not be received before or after your order.

4. What should I do if I don't receive my guide?
If you haven’t received your guide within a few days of completing the questionnaire, please check your spam folder. If it’s still not there, contact us at info@momentumfitness.com for assistance.

5. What shipping options are available?
We offer free standard shipping within the USA. Orders are processed within 1-3 business days and typically shipped within 3-5 business days. For some products, shipping may take 4-9 days after processing.

6. Can I cancel my order?
Orders cannot be canceled within the processing and shipping timeframes. You may request a cancellation only if the package is delayed more than 30 days. Otherwise, cancellations are not accepted.

7. Can I return my product?
We do not accept returns unless the product is defective or damaged upon arrival. Please refer to our Return and Refund Policy for full details.

8. How long will it take to receive my walking pad?
Most orders are processed within 1-3 business days, and shipping generally takes 3-5 business days, with some products taking 4-9 days after processing.

9. Can I track my order?
Yes! Once your order is processed and shipped, you will receive an email with tracking information.

10. Is there a warranty for Momentum™ products?
Yes, all our products come with a warranty. Please refer to our Warranty Policy for full details.

11. Do you ship internationally?
Currently, we only ship to the USA. We are working on expanding our delivery options in the future.

12. How can I contact Momentum™ customer support?
For any inquiries, please email us at info@momentumfitness.com. We strive to respond within 1-2 business days.

13. What if I enter the wrong shipping address?
Please ensure that your shipping address is correct at the time of purchase. If you realize an error after placing the order, contact us as soon as possible at info@momentumfitness.com. We will make corrections if the order has not yet been processed.

14. Can I change my order after it’s been placed?
Once an order is placed and processed, it cannot be changed. Please double-check all details before confirming your purchase.

15. What should I do if my order arrives damaged?
If your walking pad arrives damaged, please contact us immediately at info@momentumfitness.com with photos of the damage. We will assist you in processing a return or replacement.

16. Are there any discounts or promotions available?
Currently, we do not offer any ongoing promotions, but we suggest signing up for our newsletter to stay updated on future discounts and offers.

17. How do I unsubscribe from the email list?
If you wish to unsubscribe from our email list, you can do so by clicking the “Unsubscribe” link at the bottom of any of our emails.